Terms & Conditions

        Terms & Conditions – MH Connect Medicine Delivery Platform

        Effective Date: June 2026

        Welcome to MH Connect ("Platform", "Website", "App", "we", "our", or "us"). By accessing or using MH Connect, users agree to comply with these Terms and Conditions. MH Connect facilitates the online ordering and delivery of medicines, healthcare products, and related services through registered pharmacies and vendors. Prescription medicines are supplied only upon valid prescription verification. (mhconnect.co)

        1. Acceptance of Terms

        By registering, accessing, browsing, or placing an order through MH Connect, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

        If you do not agree with these Terms, please discontinue use of the Platform immediately.

        2. Eligibility

        To use MH Connect, you must:

        • Have the legal capacity to enter into a binding agreement.

        • Provide accurate and complete registration information.

        • Use the Platform only for lawful purposes.

        Parents or legal guardians may place orders on behalf of minors.

        3. Services Provided

        MH Connect provides:

        • Online medicine ordering.

        • Prescription upload and verification.

        • Home delivery of medicines.

        • Healthcare and wellness product purchases.

        • Order tracking and customer support.

        • Pharmacy and vendor marketplace services. (mhconnect.co)

        MH Connect acts as a technology platform connecting customers with licensed pharmacies and vendors.

        4. User Account Registration

        Users may be required to create an account.

        You agree to:

        • Maintain accurate account information.

        • Keep login credentials confidential.

        • Accept responsibility for all activities under your account.

        • Notify us immediately of unauthorized access.

        MH Connect reserves the right to suspend or terminate accounts that provide false information.

        5. Prescription Medicines

        5.1 Prescription Requirement

        Certain medicines require a valid prescription issued by a licensed medical practitioner.

        Users must:

        • Upload a clear and valid prescription.

        • Ensure the prescription is current and legally issued.

        • Present original prescriptions if requested.

        5.2 Verification

        MH Connect and its pharmacy partners reserve the right to:

        • Verify prescriptions before processing.

        • Contact the prescribing physician for clarification.

        • Reject orders containing invalid, altered, expired, or suspicious prescriptions.

        5.3 Restricted Products

        The following may not be sold through the Platform:

        • Narcotic drugs.

        • Controlled substances.

        • Medicines prohibited by applicable law.

        • Products requiring special authorization.

        6. Product Information

        We strive to provide accurate product descriptions and pricing.

        However:

        • Images are for illustrative purposes only.

        • Packaging may differ from displayed images.

        • Product availability may vary by location.

        • Manufacturers may modify product details without notice.

        MH Connect does not guarantee that all information is error-free.

        7. Order Placement

        Orders are considered requests to purchase products.

        MH Connect reserves the right to:

        • Accept or reject any order.

        • Limit quantities purchased.

        • Cancel suspicious or fraudulent orders.

        • Refuse orders violating applicable regulations.

        Order confirmation does not guarantee acceptance.

        8. Pricing and Payments

        8.1 Pricing

        All prices displayed on the Platform are subject to change without notice.

        Prices may include:

        • Product cost.

        • Applicable taxes.

        • Delivery charges.

        • Convenience fees.

        8.2 Payment Methods

        Accepted payment methods may include:

        • Credit Cards

        • Debit Cards

        • Cash on Delivery (where available)

        8.3 Failed Transactions

        MH Connect shall not be liable for payment failures caused by:

        • Banking issues.

        • Payment gateway errors.

        • User-entered incorrect information.

        9. Delivery Policy

        9.1 Delivery Areas

        Delivery services are available only in designated service locations.

        9.2 Delivery Times

        Estimated delivery times are provided for convenience only.

        Actual delivery may vary due to:

        • Weather conditions.

        • Traffic disruptions.

        • Vendor availability.

        • Public holidays.

        • Regulatory restrictions. (PharmEasy)

        9.3 Delivery Verification

        The recipient may be required to:

        • Present identification.

        • Confirm order receipt.

        • Provide OTP verification.

        9.4 Delivery Failure

        Orders may be canceled if:

        • The customer is unavailable.

        • Delivery address is incorrect.

        • Required prescription documents are missing.

        Additional delivery charges may apply for reattempts.

        10. Returns and Refunds

        Non-Returnable Products

        Due to health and safety regulations, the following are generally non-returnable:

        • Prescription medicines.

        • Opened healthcare products.

        • Temperature-sensitive medicines.

        • Consumable medical supplies.

        Return Eligibility

        Returns may be accepted only if:

        • Wrong product delivered.

        • Damaged product received.

        • Expired product delivered.

        • Missing items in the order.

        Refund Processing

        Approved refunds may be processed within 7–15 business days to the original payment method.

        11. Cancellation Policy

        Customers may cancel orders before processing.

        Orders cannot be canceled once:

        • Prescription verification is completed.

        • Packaging has begun.

        • Shipment has been dispatched.

        MH Connect may cancel orders due to:

        • Product unavailability.

        • Prescription issues.

        • Suspected fraud.

        • Regulatory compliance requirements.

        12. User Responsibilities

        Users agree not to:

        • Upload forged prescriptions.

        • Provide false information.

        • Misuse healthcare products.

        • Engage in unlawful activities.

        • Interfere with Platform operations.

        • Attempt unauthorized access to systems.

        Violations may result in account suspension and legal action.

        13. Health Disclaimer

        MH Connect does not provide medical advice.

        Information available on the Platform:

        • Is for informational purposes only.

        • Does not replace professional medical consultation.

        • Should not be relied upon for diagnosis or treatment.

        Always consult a licensed healthcare professional before taking any medication.

        14. Vendor and Pharmacy Responsibilities

        Registered pharmacies and vendors must:

        • Hold valid licenses and permits.

        • Comply with pharmaceutical regulations.

        • Maintain product authenticity.

        • Ensure proper storage and handling.

        • Fulfill orders in accordance with applicable laws.

        MH Connect may suspend vendors violating compliance requirements.

        15. Intellectual Property

        All content on MH Connect, including:

        • Logos

        • Trademarks

        • Software

        • Graphics

        • Text

        • Website design

        is owned by MH Connect or its licensors and protected by intellectual property laws.

        Users may not copy, distribute, or reproduce content without written permission.

        16. Privacy

        User information is processed in accordance with the MH Connect Privacy Policy.

        By using the Platform, you consent to:

        • Collection of personal information.

        • Processing of prescription data.

        • Use of information for order fulfillment and support services.

        17. Limitation of Liability

        To the fullest extent permitted by law, MH Connect shall not be liable for:

        • Delayed deliveries.

        • Product unavailability.

        • Prescription verification delays.

        • Medical outcomes resulting from medicine usage.

        • Third-party vendor actions.

        • System interruptions or technical failures.

        Users assume responsibility for medication use as directed by healthcare professionals.

        18. Indemnification

        You agree to indemnify and hold MH Connect harmless from claims, losses, damages, liabilities, costs, and expenses arising from:

        • Violation of these Terms.

        • Misuse of the Platform.

        • Submission of false prescriptions.

        • Violation of applicable laws.

        19. Force Majeure

        MH Connect shall not be liable for delays or failures caused by events beyond reasonable control, including:

        • Natural disasters.

        • Government restrictions.

        • Epidemics or pandemics.

        • Labor disputes.

        • Internet outages.

        • Transportation disruptions.

        20. Termination

        MH Connect may suspend or terminate access if users:

        • Violate these Terms.

        • Engage in fraudulent conduct.

        • Submit invalid prescriptions.

        • Cause harm to the Platform or other users.

        21. Governing Law

        These Terms shall be governed by and interpreted under the laws of the applicable jurisdiction in which MH Connect operates.

        Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

        22. Modifications

        MH Connect reserves the right to modify these Terms at any time.

        Updated Terms will be posted on the Platform, and continued use constitutes acceptance of the revised Terms.

        23. Contact Information

        For questions regarding these Terms and Conditions:

        MH Connect Support Team

        Website: MH Connect

        Email: admin@mhconnect.com

        By using MH Connect, you acknowledge and agree to these Terms and Conditions.