Privacy Policy
Privacy Policy
Introduction
This Privacy Policy describes how MH Connect collects, uses, stores, and protects the personal data of platform users. By using the MH Connect application or website, the user agrees to the terms of this policy.
Data Controller
The personal data collected via the platform is processed by MH Connect, in its capacity as data controller. MH Connect is committed to respecting the confidentiality and security of the information entrusted to it by its users.
Data collected
MH Connect only collects the data necessary for the operation and improvement of its services, including: name, surname, telephone number, email address, delivery address, GPS coordinates when ordering, transaction references, payment method used (without storing bank details), device type, operating system, IP address, session cookies, order history and ratings.
Purposes of the collection
The data is used to create and manage the user's MH Connect account, ensure order taking, delivery, transport and invoicing, guarantee payment security and prevent fraud, improve services, personalize the user experience, communicate with customers and comply with legal and regulatory obligations.
Legal basis for processing
Data processing is based on the explicit consent of the user when registering or using the application, the performance of the contract between MH Connect and the user, as well as applicable legal obligations.
Data retention
Personal data is retained for as long as necessary to provide services, comply with legal obligations, or resolve potential disputes. Inactive data is deleted or anonymized after a reasonable period.
Data sharing
Personal data may only be shared with sellers and service providers for order fulfillment, partner delivery drivers and couriers for delivery or transport, and technical or financial service providers (hosting, payment, messaging). MH Connect never sells, rents, or transfers personal data to unauthorized third parties.
Data security
MH Connect employs advanced technical and organizational security measures: encryption, protected servers, firewalls, restricted access control, and continuous monitoring. In the event of a security incident, affected users will be notified as soon as possible.
User rights
Each user has the following rights: access to their data, rectification, erasure (“right to be forgotten”), objection to certain processing, and data portability. All requests can be sent by email to mhconnectteam@gmail.com or via the contact form available on the website or application.
Cookies and similar technologies
MH Connect uses cookies to improve user experience, remember preferences, and analyze traffic. Users can manage or disable cookies through their browser settings, but please note that doing so may limit certain website features.
Accommodation and transfer
The data is hosted on secure servers located in data centers that comply with international standards. In the event of data transfers abroad, MH Connect guarantees that appropriate safeguards are implemented.
Minors
MH Connect does not intentionally collect data about minors. Users must be of legal age to create an account and use the services.
Policy change
MH Connect reserves the right to modify this Privacy Policy at any time. Any changes will be posted on Mhconnect.co and notified via the application. Continued use of the service after posting constitutes acceptance of the changes.
Contact
For any questions relating to privacy, data protection or exercising your rights, please contact: mhconnectteam@gmail.com
Last updated: June 2026